Return & Refund Policy

Return & Refund Policy

1. Return Eligibility:
We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you can return most items within 15 days from the date of delivery for a full refund or exchange, provided the items are in new, unused, and resellable condition with all original packaging.

2. Non-Returnable Items:
Some items are not eligible for returns, including but not limited to:

• Customized or personalized items

Please check the product page for specific return eligibility details.

3. How to Return an Item:
To initiate a return, please follow these steps:

1. Contact our customer support team via Email- Infoheavenjewels@gmail.com with your order number and the item(s) you wish to return.
2. We will provide you with a return authorization and instructions for shipping the item back to us.
3. Pack the item securely in the original packaging to prevent damage during return transit.

4. Return Shipping Costs:
Return shipping costs are the responsibility of the customer, unless the item is defective, damaged, or incorrect. In those cases, we will provide a prepaid return label.

5. Refund Process:
Once we receive and inspect the returned item, we will process your refund to the original payment method. Refunds typically take 7 business days to appear, depending on your payment provider.

6. Exchanges:
If you would like to exchange an item for a different size, color, or product, please contact us and we will assist you with the exchange process. If an exchange is not possible, a refund will be issued.

7. Damaged or Defective Items:
If your item arrives damaged or defective, please contact us within 7 days of receiving the item. We will arrange for a replacement or full refund at no additional cost to you.

8. Order Cancellation Request:
We understand that sometimes plans change. If you wish to cancel your order, please contact us as soon as possible. Email for Cancellation-Infoheavenjewels@gmail.com Orders can be canceled within 2 days of being placed, provided the order has not already been processed or shipped.

9. Refund Exceptions:
Some refunds may be subject to deductions for restocking fees, depending on the condition of the returned item. Please refer to the product page for specific return instructions for certain items.

If you have any further questions or concerns, please feel free to contact our customer service team at Infoheavenjewels@gmail.com.